Welcome to our Customer Support & FAQ page. At Ubuntu Sculptures, we believe in creating not just beautiful art but a seamless and trustworthy shopping experience. If you have questions, you’re in the right place. Below you’ll find answers to common queries and helpful information to guide your purchase and interaction with our team.

Frequently Asked Questions

1. How can I place an order?

You can place an order directly through our website. Simply select the sculpture or item you love, click “Add to Cart,” and proceed to checkout. For custom orders, please visit the Custom & Bespoke Orders page and submit a request.

2. Can I customize a sculpture?

Absolutely! We offer bespoke sculptures and personalized engravings. Our artists can also work on commission to bring your unique vision to life. Head to the Custom & Bespoke Orders page to start the process.

3. Do you ship internationally?

Yes, we ship worldwide. Our packaging is eco-friendly and tailored to protect delicate stone artwork during transit. Shipping fees and delivery times vary based on destination.

4. What materials are the sculptures made from?

Our sculptures are carved from various Zimbabwean stones including springstone, opalstone, serpentine, and lepidolite, each handpicked for its texture, symbolism, and durability.

5. Are the artworks original and authenticated?

Yes. Each piece is handcrafted by Zimbabwean sculptors and comes with a certificate of authenticity detailing the artist, material, and story behind the sculpture.

6. How do I care for my sculpture?

Use a soft, damp cloth to clean. Avoid harsh chemicals. For outdoor display, place your sculpture on a firm base and consider applying natural wax or stone protector for longevity.

7. What is your return and refund policy?

We accept returns for damaged items or if the sculpture does not match the custom request. Please notify us within 7 days of receiving your order. Refer to our Shipping & Returns Policy for full details.

8. Do you offer gift wrapping or gift cards?

Yes! We offer digital gift vouchers and African-themed gift wrapping upon request. Perfect for birthdays, weddings, anniversaries, or corporate gifting.

9. What if my sculpture arrives damaged?

We take great care with packaging, but if damage occurs, contact us immediately with photos and we’ll initiate a replacement or refund process as per our policy.

10. How can I get updates on new collections?

Sign up for our newsletter or join our Loyalty & Membership Program to receive updates, discounts, and behind-the-scenes content straight to your inbox.

Need More Help?

Still have questions? Reach out via any of the methods below:

Additional Support Topics

  • Sustainability & Eco-Packaging: Learn how we reduce our footprint.
  • Corporate Orders & Partnerships: For hotels, galleries, and resellers.
  • Behind the Art: Dive into the stories, techniques, and artists behind each piece.